FAQ New

 

Q?There are so many Q&A’s below! How am I going to find the answer I’m looking for?

A.Easy! Press control on your keyboard which is shown as “Ctrl” and at the same time, press the “F” button. This will come out likely with a Find/search menu somewhere at the bottom or top of your browser. Simply type in the search keywords you are looking for . E.g,GPS, battery life, trouble setting up, waterproof, etc.

Below is a range of Q&A’s to help you understand what is normally being asked about the different types of tracking technologies being used. Further below are common questions we get asked by Petrek users which can help some new Petrek users troubleshoot problems they may face if any.

Q?If I microchip my pet, will I be able to find out where it is?

A.Unfortunately not, a microchip does not have any sort of “location tracking” based technology in it. It is a passive transponder that is activated by the energy from the scanner and this unique number then links to all of your pet's details on a national animal microchip registry database.Your details are protected but can be accessed by authorised personnel and this then helps animal shelters, vets and Council officers etc identify who the pet belongs to when found.

 

Q?How long does a microchip last? Does it require battery replacements?

A.Lasts almost forever, and does not require any battery replacements as it does not need any power source to tell the scanner it’s details. That's the beauty of RF-ID (radio frequency identification).

 

Q?Why does a Radio Frequency tracker have such short range?

A.This depends! In the market today there are 2 types of Radio Frequency trackers. One normally used for wildlife research and the other for domestic pets. (Lintek RF Pet Finders). The ones used for wildlife are generally VHF and can be rather bulky with external antennas but these can track up to 10 kilometres or more.

Then there are the smaller trackers designed for use with domestic pets running on 2.4gHz RF (Zigbee). The downside to the 2.4gHz over the VHF is the tracking distance is smaller but the positive aspect being the 2.4gHz is a lot smaller. After saying that, however, a 2.4gHz RF Pet Finder such as the PetFinder LR can still track up to 300metres (based on direct line of sight). The PetFinder Multi can track up to 500metres.

Domestic RF trackers are still great to have because they can always act as a proximity alarm to keep your pets in the house or close by. If your pet wanders out you will at least have a better chance of getting them back if they are still nearby. They are also a fantastic addition to the Petrek GPS as the GPS Pet Tracker allows you to locate your pet to within several metres but if he/she is hiding in a bush etc the RF PetFinder will allow you to pin-point the exact location.

 

Q?What if I come home and my pet is gone but has a RF Pet Finder on it’s collar?

A.Well, if the tracker on the collar is on and is still within range of the tracking remote you have, it will connect and try to give you an idea of where it is by way of sound and signal strength coming from the tracking remote and the tag on your pet's collar.
If you are out of range, unfortunately your best bet is to have the tracker remote on and walk around to where you think your pet normally wanders until you get a connection/signal.

 

Q?How long does the battery on the RF Pet Finders last? Are they waterproof?

A.The batteries on the Pet Finders use small button batteries which are cheap to replace and can last up to 28 days depending on usage, if you leave it on everyday and is being triggered everyday it may only last a couple of weeks. Both the PetFinder LR and PetFinder Multi come with a silicon splash case so are resistant against rain and water splashes but are not submersible, e.g not to be used for swimming.

 

Q?Where can I buy Lintek RF Pet Finder if I am not from Australia or New Zealand?

A.You may contact us online to get a quote including shipping costs.

 

Q?Does my RF Pet Finder or GPS Pet Tracker give off any radiation?

A.In short, yes they do, but do they harm anything?......not one bit! All Lintek Radio-frequency Pet Finders and GPS Pet Trackers have been CE (Europe compliance) and FCC (American compliance) approved. Meaning we have had to send everything we make to their international testing labs and go through up to 150 pages of safety tests and checks.

This is simply to make sure that all of our products are 100% safe to be used on and by anything! The radiation levels from our trackers are next to none compared to the average cellphone humans use today!

 

Q?What if I use more than one RF Pet Finder or GPS Pet Tracker? Will it interfere?

A.Have more than one or two pets? Want to purchase more than one RF Pet Finder or Petrek GPS Pet Tracker to track them all?

No worries with both trackers in this case. Lintek’s RF Trackers have over 20000 unique I.D’s so the chances of you tracking the wrong pet is only if you have close to 20000 of the same Lintek trackers in the same place!

As for GPS Trackers, well they are like mini smartphones for your pets. You simply insert a Sim card in as many GPS trackers as you like and you can dial the number of which ever tracker you are after for a location. So GPS Trackers won’t ever interfere with each other and have no limits unless you put in a Sim card with the same number as another.

 

Q?Can Radio Frequency Pet Finders give off false alarms?

A.Indeed! There are a lot of reasons for this, radio frequency signals like to bounce off metal and concrete while normal human bodies can interfere with RF signals (not in any way harmful!)
Hence at times if the remote is in snugly in your pocket you may get a quick beep or "chirp" as the remote thinks your pet has left the proximity or if your pet walks behind a wall! However it is just to remind you to keep an eye on your pet but do expect a "chirp" here and there at times because this is one of the characteristics of a Radio-frequency based tracker.

 

Q?Does a GPS Tracker work anywhere? Does it have to have GSM reception?

A.Yes & no, the Petrek GPS Pet Tracker tracks location using satellite, but it does not transmit the location to your phone via satellite data. Reason? Well it’s currently too expensive and the tracker would end up a lot bigger not to mention use much more power.

The Petrek GPS Pet Tracker uses a GSM network to send it’s location to your phone using text and/or GPRS. So in short, it’s like a mini smartphone for your pet, which sends you their locations when you need it! So if your pet is in an area without reception, then unfortunately the Petrek LT-905G will not be able to pick up your calls or requests for it’s location. In most cases, it’ll jump straight to voice mail but we advise for you not to leave messages as your pet probably won’t be checking it!

Q?What if there is no GPS reception for the GPS Tracker? What causes it?

A.The GPS receiver in the Petrek GPS Pet Tracker works much like your trusty GPS navigation, take it inside the house and it will, in most cases, lose GPS reception.

So if your pet happens to be under a house, building or anywhere that can cover the tracker from the sky chances are you won’t get any GPS reception.

So how would the Petrek GPS Pet Tracker find it’s location? It will simply look for the nearest cell towers to try and calculate the centre point and let you know which area your pet is closest to. In this case each area will differ depending on your area because some areas would have more cell towers and therefore give a more accurate calculation.

For example, in Australia’s populated areas compared to the likes of NZ where there is a big population difference, Australia would always give a more accurate location calculation when in an area with no GPS reception due to the larger number of cell towers in most areas.

In most cases cell tower estimation of location can be anywhere from 10 metres to 2 kilometres depending on how many cell towers are available in the area ..... the more cell towers the more accurate the calculation.

Q?Why is my Petrek GPS Pet Tracker not replying or going to voicemail?

A.If you call your Petrek GPS Pet Tracker and it goes to voice mail, there are many possible reasons for this:

1)Sleep/standby mode – unit has not moved for 3 minutes so it is saving power

2)Sim card is not activated or has been disconnected

3)No reception, much like someone calling your phone in a "no network" area

4)The Petrek GPS Pet Tracker is turned off

5)The Petrek GPS Pet Tracker is out of battery

6)The Petrek GPS Pet Tracker is faulty

7)There is a mobile network tower error

8)the mobile network is overloaded in area - this can happen in some areas in Christmas/New Year

Q?Why is my Petrek GPS Pet Tracker ringing but not replying with a position?

A. There can also be a number of reasons for this issue:

1)No credit on the Sim card – Check and make sure you always register your Sim card online for this reason!

2)Petrek GPS Pet Tracker  is too low on battery to send a text back

3)Invalid caller I.D (caused by a network error or if you hide your number)

4)Petrek GPS Pet Tracker has a firmware crash and needs rebooting

5)Your phone’s message bank is full

Q?Petrek GPS Pet Tracker battery life......can it actually last up to 1600hrs?

A. If you turned on the tracker after full charge and left it on standby mode, then yes.

However, that is to demonstrate how our standby mode can help increase battery life so the less active your pet is the longer the battery lasts, and the more active your pet is the shorter the battery life.  Battery life shortens depending on how many functions you have on as well.

For example, if you are using an android based phone, and you have low voltage alert, proximity alarm and also GPS on (which we recommend at all times) and your dog is very active or breathing heavily preventing the tracker from going into Sleep mode the majority of the time then the Petrek GPS Pet Tracker in this situation would last around 72hours depending on the number of times you are requesting its position. So if you are only tracking its location a few times during the day it’ll last many more hours. This is because it takes a lot of power to talk to a satellite dish up in space and then immediately tell you its location through a series of telecommunication towers. Also when the proximity alarm is on, it is checking its location every second it detects movement via the satellite to ensure your pet is still within the boundaries you have set.

If you are using an iPhone, because it requires GPRS usage and automatically has the Petrek GPS Pet Tracker update the location constantly, then, depending on the frequency you update it, the battery may have a shorter lifespan before requiring charging. For example, a 5 minute update interval would mean that the battery would last around 24 hours. A 5 minute update interval is generally an overkill but the example gives you an idea of how many hours/days the battery would last as opposed to a more common update just 2-3 times a day i.e. just confirming that your pet is at home!

So the average time that a battery can last will vary but we’d safely say, in most cases and for an active dog, you could expect about 3 days or more of battery life.

We think if your dog is normally indoors during the night or does not need to wear the tracker when you are around, simply turn off the tracker or keep it on charge and only attach it when it is needed!

Q?My Petrek GPS Pet Tracker is not giving me an accurate location?

A.There are many factors to this, first you must understand how the Petrek GPS Pet Tracker works and the limitations of it as well as the limitations of GPS and GSM reception. A location update from your Petrek GPS Pet Tracker can come through your phone via an Android App, an iPhone App or just text message.

For text message you will see a hash and a letter, normally #L or #G at the start of the text message, while for Apps you will see either LBS or GPS on the icon of your pet’s location.

#L = LBS mode: This means that you either have GPS turned off or there is no GPS reception. When we say no GPS reception we mean you are likely in a house or your pet is under something that is blocking GPS signal. In such a situation, the Petrek will gather data from as many mobile phone towers as it can to estimate determine the nearest location. Depending on the mobile phone tower density of the area, the accuracy can vary anywhere from 10metres (more likely in cities) to 1kilometre (more likely in rural or more remote areas).

If your pet is in an open area where there is likely GPS signal then please check whether the GPS function is on or off - in your text message you will be able to check for this by looking for “GPS = ON“. If GPS is on but it is still giving you LBS location, please contact our technical support team.

#G = GPS mode: If you get an update with GPS location you should be able to locate your pet to within a 2.5 metre accuracy range.